Privacy notice
This notice explains what Thunai records when your teams handle conversations, how long it is kept, and the controls available to you.
Last updated 21 September 2026
What we process
- Conversation content — call audio, transcripts, chat messages and email threads captured from the sources you connect.
- Customer and case records pulled from your CRM only where an Assist configuration explicitly needs them.
- Product usage — who opened which screen, which suggestions were used, and which actions were approved.
Sensitive information
- SafeMind policies redact, hash or mask card numbers, national identifiers, passwords and any custom entity you define before the content reaches storage or a model.
- Every redaction is written to the redaction log with the policy that fired and the point in the conversation.
Retention and deletion
- Recordings, transcripts and derived analysis follow the retention window set for your workspace.
- Deleting a conversation removes its transcript, analysis, quality evaluation and after-conversation record.
Your controls
- Access is governed per surface and per menu in Console › Access & identity.
- Export and unmasked-data permissions are granted separately and appear in the audit log.
© 2026 Thunai. All rights reserved.