Terms of service
These terms govern your organisation's use of Thunai for contact centre operations, agent assistance and AI governance.
Last updated 21 September 2026
Your account
- You are responsible for the people you invite, the access levels you grant them, and the systems you connect.
- Administrators may restrict surfaces, menus and permissions at any time.
Acceptable use
- Do not use Thunai to record conversations where you do not have the consent or legal basis to do so.
- Do not attempt to bypass SafeMind policies, approval rules or audit logging.
AI output
- Assist suggestions, summaries, categories and scores are produced by models and may be wrong.
- A human remains accountable for what is said to a customer and what is written to your systems of record.
Availability and changes
- Planned maintenance and incidents are published in Console › Platform health, including outage history.
- We may update these terms; material changes are notified in the product before they take effect.
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