Alerts
Sentiment, quality and automation problems worth acting on right now.
Critical
3
Warnings
7
Resolved today
11
Negative sentiment spike — Order issues
18 conversations ended negative in the last 4 hours, 2.4× the daily norm.
Voice · Order issues › Damaged in transit · 12 min ago
Quality score below threshold — Nikhil R.
Average 61% across 9 reviewed calls, target 85%. Disclosure missed on 5 calls.
Agent · Retention team · 38 min ago
Customer sentiment falling on chat
Chat sentiment fell 9 points today, worst in Technical › Checkout failure.
Chat · Technical · 1h ago
Compliance wording missed 14 times
Recording disclosure not detected in 14 voice conversations across 3 agents.
Voice · All teams · 2h ago
Salesforce case update failing
34 failed runs — INVALID_SESSION_ID, credentials expired.
Automation · Case update · 3h ago