People
How each agent performs against every quality parameter, per interface — and which conversations prove it.
Agents scored
28
682 conversations
Team weighted score
84%
Target 85%
Below target
3 agents
Coaching suggested
Auto-fails by people
9
Across 6 agents
Agent scorecard
Click any score to see the conversations behind it
Where the team loses points
Average score by parameter
Coaching queue
Suggested from repeated parameter misses
- Nikhil R. — refund window misstated
- 12 conversations
- Sara M. — no confirmed next step
- 9 conversations
- Dev P. — skipped discovery questions
- 7 conversations
- Aarti K. — acknowledgement missing
- 4 conversations