Aarti K.

Billing team · 155 conversations scored · weighted 88% against an 85% target

Score by parameter

Click a parameter to see the weak conversations

Same parameters, different channels

Every conversation this agent handled, with the score against each parameter

Date	Conversation	Interface	Agent	Greeting	Discovery	Policy	Empathy	Resolution	Total
Sep 10, 2026	Password reset — customer asked for a same-week fix Password reset · 7m 31s	Voice	Aarti K.	75	86	97	79	90	85
Sep 09, 2026	Re: Password reset — case #4108 Password reset · —	Email	Aarti K.	86	97	79	90	72	85
Sep 08, 2026	Password reset — customer asked for a same-week fix Password reset · 8m 52s	Chat	Aarti K.	97	79	90	72	83	84
Sep 07, 2026	Password reset — customer asked for a same-week fix Password reset · 4m 38s	Voice	Aarti K.	79	90	72	83	94	84
Sep 07, 2026	Re: Password reset — case #4123 Password reset · —	Email	Aarti K.	90	72	83	94	76	83
Sep 06, 2026	Password reset — customer asked for a same-week fix Password reset · 5m 10s	Chat	Aarti K.	72	83	94	76	87	82
Sep 05, 2026	Password reset — customer asked for a same-week fix Password reset · 10m 45s	Voice	Aarti K.	83	94	76	87	98	88
Sep 04, 2026	Re: Password reset — case #4138 Password reset · —	Email	Aarti K.	94	76	87	98	80	87

Repeated misses turned into coaching points

Weighted score over the last five weeks

5 weeks ago94%

4 weeks ago91%

3 weeks ago92%

2 weeks ago87%

Last week88%