Conversations
Every voice call, chat, email and meeting across your teams.
4 live
Ended
Captured viaConnect a source
| Title | Channel | Captured via | Category | Participants | Started | Duration | Sentiment | Outcome | QA | Assist | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Damaged delivery — replacement requestedAI title · inbound call | Voice | Edge desktopJay Kumar · MacBook Pro · Edge 3.4.1 | Order issuesDamaged in transit | Maria ReyesJ. Kumar | 09:42 | 04:12 live | Negative | In progress | — | 3 | |
| Refund status for order #841-201AI title · inbound call | Voice | Edge desktopS. Rao · Windows 11 · Edge 3.4.0 | BillingRefund status | D. AlvarezS. Rao | 09:28 | 12:40 | Positive | Resolved | 92% | 7 | |
| Duplicate invoice on May statementEmail subjectLikely bot 68% | Email connectorsupport@novacorp.io shared mailbox | BillingInvoice query | billing@novacorp.ioAutomated | 09:14 | 2 replies | Neutral | Automated | 88% | |||
| Cannot complete checkout on mobileAI title · web chatBot 94% | Chat | Chrome extensionM. Iyer · Chrome 128 · Thunai extension 2.2 | TechnicalCheckout failure | Web visitorM. Iyer | 09:03 | 06:02 | Negative | Escalated | 64% | 2 | |
| Orbit Systems — quarterly renewal reviewCalendar event title | Meeting | Meeting botThunai notetaker · Google Meet | Account managementRenewal review | Orbit SystemsA. Shah | 08:40 | 31:08 | Positive | Follow-up | 79% | 5 | |
| Address change before dispatchAI title · web chatLikely bot 57% | Chat | Thunai webR. Sethi · Thunai workspace | Order issuesAddress change | P. NandiniR. Sethi | 08:22 | 03:41 | Neutral | Resolved | 95% | 1 |
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