Case Resolution Agent
Closes order-issue cases after the conversation ends and writes the disposition back.
Identity
How this agent is recognised across the platform
- Describe the outcome, not the steps — the steps live in the workflow.
- Say when it should run: during the conversation, after it ends, or on request from another agent.
Readiness
What is still missing before this agent can run
- Name and purpose
- Instructions
- Workflow
- Tools connected
- Guardrails
- Deployed somewhere
Behaviour last 30 days
- Runs
- 4,180 / 30d
- Success
- 94%
- Tools used
- 4
- Guardrail stops
- 34