Voice & language
Set which languages translate into which, how translated speech sounds, and accent conversion for agents.
Language pairs
Customer language → agent language. Replies are translated back the other way.
How translation runs
Mode
Speech to speech speaks the translation; captions only shows text.
Customer language
What happens when the language is unknown at the start of a call.
Agent language
Detect what the agent speaks instead of fixing it per team.
Mixed-language speech (code-switching)
People often mix languages in one sentence, like Hindi with English or Tamil with English. Thunai keeps the meaning instead of forcing one language.
Detect mixed speech
Languages Thunai listens for together on a call.
English words inside mixed speech
Product names and common English words are often best left as spoken.
Translate into
Where mixed speech is converted to.
Example · detected Tamil + English (96%) → Korean
"Naan order cancel panna try pannen, but refund innum varala."
"주문을 취소하려고 했는데 아직 환불을 받지 못했어요."
Translated voice
Voice heard by the customer.
Speed and volume
Playback speed of translated speech.
Max delay before falling back
If translation is slower, switch to captions.
Low confidence
Below this score the agent is asked to confirm or rephrase.
Disclosure prompt
Played to the customer at call start.
Storage
What is kept for quality review.