Agents

Every agent, what it is instructed to do, the workflow it follows and where it is deployed.

Case Resolution Agent

Closes order-issue cases after the conversation ends and writes the disposition back.

Returns Assistant

Handles replacement and return requests end to end in chat.

Invoice Responder

Answers invoice and billing email queries with the ledger as evidence.

Renewal Follow-up

Prepares the renewal brief and schedules the follow-up task after account calls.